Update - Effective and last updated: 16:15:52, Tuesday, April 14, 2026.
1.1. Purpose of Personal Information Collection
Môi Trường Xanh only collects the most basic and necessary information to optimize the service delivery process to our valued customers. This information includes:
- Full name of the contact person;
- Contact phone number;
- Address of residence, office, or site requiring service;
- Current issue status (to prepare appropriate solutions, materials, and specialized vacuum trucks).
1.2. Scope of Information Usage
Your information is strictly used for the following purposes:
- Dispatching technical specialists to the correct address;
- Archiving records to apply warranty and maintenance policies;
- Notifying about periodic inspections or appreciation programs (only with customer consent).
1.3. Information Retention Period
Customer data will be securely stored on our internal system throughout the service warranty period, or until the customer requests to cancel/modify the information.
1.4. Commitment to Privacy
- No Third-Party Sharing: We are absolutely committed to not selling, exchanging, or providing your personal information to any other partners or organizations for commercial purposes.
- Data Protection: All information is encrypted and securely stored. Only the dispatch team and technicians directly handling issues are granted access to information to perform their duties.